FAQ

1. Do you offer Cash on Delivery (COD)?
Yes, we offer COD across India for hassle-free shopping.

2. When will my order be shipped?
Orders are usually processed and shipped within 2-4 business days. You’ll receive a tracking link once your order is dispatched.

3. How long does delivery take?
Delivery typically takes 5-7 business days depending on your location. Remote areas may take slightly longer.

4. Are all the products ready to ship?
Most of our collection is ready to ship. Custom or made-to-order pieces may take longer, and the timeline will be mentioned on the product page.

5. Do you accept returns or exchanges?
Due to hygiene and safety reasons, we do not offer returns. However, exchanges are available for damaged or defective products if reported within 48 hours of delivery with unboxing video proof.

6. How do I track my order?
You will receive an SMS or email with a tracking link once your order is shipped. You can also log in to your account to check your order status.

7. Do you customize jewelry?
Yes! We accept customization requests for certain products. Please reach out to us on WhatsApp or Instagram for details and pricing.

8. Can I cancel my order?
Orders can only be cancelled before they are shipped. Once dispatched, cancellation is not possible.

9. Are your jewelry pieces skin-friendly?
Absolutely! All our jewelry is made with skin-safe, nickel-free materials suitable for sensitive skin.

10. How do I contact customer support?
You can reach us via the Contact Us page, WhatsApp, or Instagram DMs. We usually respond within 24 hours.